Privacy Policy

Norton Collection Museum Privacy Policy

We aim to be clear about when we collect your data and what we do with it. We aim not do anything that you would not reasonably expect and that all data will be relevant, accurate and processed lawfully and fairly.

What is personal data?

Personal data is information that can be used to help identify an individual, such as name, address, phone number or email address.

What information do we collect about you?

Personal information such as name, address, phone number, email address, date of birth (if appropriate), information about your hobbies and interests etc.

When do we collect information about you?

We collect information to fulfil your requests, to provide you with a better service or to carry out a specific activity. This includes:

 Volunteer applications

 Making donations – monetary and otherwise

 Research requests

 Purchasing products including tickets for talks and events, art work

 Visitor surveys/feedback i.e. user generated content

 Participation in an activity run by the Museum

We collect information that you give directly to us and also anonymised data from Google analytics and analytics provided by the social media sites that we use.

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice.


How we use your information

Depending on your relationship with the Norton Collection Museum, data we hold may be used by us for the following purposes:

 Send you news and updates about the Museum such as exhibitions, events,

offers, services, fundraising activities or marketing by post, telephone or

electronic means. These types of communications can include emails, enewsletters, journals and letters.

 To improve our service to you.

 To provide you with the services you expect.

How we update, screen and analyse your information

We will regularly review records to ensure data is as accurate as possible.

Storing your Information- We have implemented security procedures, rules and technical measures to protect the personal data that we have under our control from:

 Unauthorised access

 Improper use or disclosure

 Unauthorised modification

Everyone in the museum who has access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of our visitors’ and supporters’ personal data. We will keep your information for only as long as we need it. When we no longer need information we will dispose of it securely. We will never sell or share your information with other third parties or organisations.

Deleting and altering data

At any time you may request that we delete or correct your personal information. If you wish to correct any information on you held by the Norton Collection Museum contact

Changes to our privacy notice

We regularly review our privacy notice, and may make changes time to time. Any

changes made will be posted to this page, and will apply from the time we post them.

How to contact us

If you have any comments on our privacy notice, or information we hold about you please contact us:

 By email to

 Or write to us at Norton Collection Museum, 26 Birmingham Road

B61 0DD, Bromsgrove